Frequently Asked Questions

 

How do I book?
You can book using this website by clicking the BOOK ONLINE button which takes you through the steps of selecting the date you want and need, the times you require the product from and too. Then confirmation of your booking gets sent to you via email. Your hire then appears in our diary and we then look forward to delivering your hire.

 

How much notice do I need to give for a booking?
We welcome last minute bookings to year in advance bookings! You can book anytime however, we get very busy over the summer period so please do book as early as possible to avoid disappointment.

 

How much is a bouncy castle to hire?
Our castles start from £50 per hire per day. A typical hire varies from 1 hour to 5 hours however we are extremely flexible (Please contact us for further details). Please visit the Budget Castle Hire page for full prices on our products. Prices may vary depending on the intended use for example - back garden, charity event, public event and distance from our base in Southampton, Hampshire.

 

When are the bouncy castles available?
Our inflatables and products are available 7 days a week all year round including Bank Holidays, Easter and Christmas

 

How long do I get the equipment for?
Price is based on a local hire (1 and 6 hours), please check availability by using our LIVE availability tool and online booking system.

This hire can be extended via contacting us directly or checking the availability tool. In addition, an overnight option is also available on this product.

We can deliver anywhere in Hampshire, Dorset including Southampton, Winchester, Eastleigh, Romsey, New Forest, Portsmouth, Fareham, Gosport and more.

The prices quoted on our website are for the day’s hire (same price for 1 hour as it is 6 hours). Therefore, if you require a bouncy castle or any of our products for 1-5 hours the price quoted is for the duration of your hire. Depending on how busy we are on occasions we may deliver the castle a few hours earlier for you. You can also request this option upon booking with us to maximise the time you have the equipment. This will not affect indoor hires or public events.

Please note: It is the customers responsibility to check there is enough space for us to unload, deliver, assemble and inflate the product at the venue you've booked with us. If in the unfortunate situation you've got the measurements wrong for your chosen location we may still be required to pay for the hire in full.

 

How much space do I needed for the equipment?
Please check the Budget Castle Hire page for full measurements of our products. It is the customers responsibility to ensure there is enough space for the product to be assembled and inflated upon delivery. Therefore, we ask kindly if the customer would clear and pack away all garden items, swings, toys, bikes, washing lines/poles, tables & chairs. We also ask if customers would check that there are no overhanging tress or bushes.

 

What do we need to do to the garden/field/hall/car park etc before the castle arrives?
Firstly, to deliver your product both quickly and efficiently we ask ou customers if that can clear any driveways/side passages, garden alley ways and side entries so we can get a clear access to your chosen venue/garden.

Secondly, please make sure the grass is not too long and is clear of any sharp objects/items. We can not setup on sharp jagged concrete areas, wet muddy areas, stones or where animal mess is present.

Finally, if we are setting up on a smooth or hard area please make sure this is clear of any itens and swept before we arrive.

 

Do I have to pay a deposit?
A non-refundable deposit of 25% will be required at the time of your booking or within 5 days of your booking. The outstanding balance is due on arrival when we deliver and set up your bouncy castle. We also accept payment in full via our safe and secure online booking system.

 

How do I pay?
You can pay in a number of ways

Cash on the day (upon delivery)
Credit or debit card using our online booking system (PayPal) payments.
PayPal
Cheques - this must arrive with us 2 weeks prior to your event


What if the inflatables get dirty?
All of our equipment including bouncy castles, disco domes, sumo suits, mascots and all other equipment must be cleaned and back in its original condition upon arrival and collation. A cleaning charge may be applicable if our equipment is in an unfit state or not in its original condition.

 

How long does it take to set up/deflate and pack away the equipment
The answer to this is… not long at all! We may need a maximum of 30 minutes to set up and then 30 minutes to dismantle and pack away. This is entirely an estimate and may depend on location, venue and type of castle you hire. more often that not, a outdoor hire may take longer to set up and pack away than an inside hire.

 

Is there an age limit on the inflatables?
Yes - there are age limits for using our equipment. Please check the Budget Castle hire page for full details on product usage. Alternatively please do contact us to find out more information.

 

Do you provide safety instructions?
Yes - we provide a detailed safety brief and instruction on every hire, we can also provide you with a risk assessment and operating functions and procedures.

 

Can the bouncy castle be taken through the house/home to get to the garden?
Most of our equipment can be taken through the house however, we can not be responsible for any damage that may result in manoeuvring our equipment. Therefore, we can not be responsible for ay damage to the floors/walls/doors or anything interior. Please ensure there is a clear access to your garden or rear of your property.

 

Do we provide inflatables for public events?
We provide inflatables and bouncy castles for any public event at any time of the year ranging from fun days, pub fun days, charity events, street parties, shopping centres, fetes and school fetes. Please do contact us for further details and information.

 

How do we secure the bouncy castle to the ground?
Grass surfaces we use 18 inch ribbed ground stakes which get hammered into ground secure the inflatable from moving. For hard, immovable surfaces, we use incredibly heavy sandbags to secure the inflatable.

 

Do you provide overnight hire options?
Yes, we do! An additional cost may be applied and added to the total hire price quoted. More information can be found on our Budget Castle Hire website. Alternatively, please contact us for more details.

 

What if I need to cancel?
You are free to cancel at any time however, your deposit may not be refunded, but could be used against a future booking if you wish to do so.

 

What if it rains?
Due to the nature of our business we may not be able to allow you to use the equipment we hire out in wet or windy conditions due to health and safety reasons. Please ensure you check our Southampton Weather page which provides a breakdown of the expected weather to assist you in your outdoor bookings. If you decide to cancel your hire due to bad weather you must let us know as soon as conveniently possible.

If you cancel after we have arrived to deliver the equipment for your hire they will be a cancellation fee charged to you of 100% of the booking charge. We would like to point out Budget Castle Hire reserves the right to cancel any booking for any reason at any time without prior warning. We are unable to provide any discounts or refunds. If we have availability, in certain circumstances it may be possible to swap or change your chosen inflatable for a alternative due to weather conditions.